FAQs

There are a couple of ways to get your order started. You can fill out the online request form with all of your information and one of our Customer Service Specialists will get back with you. Or, you can call us toll free at 1-877-476-3111.

Our minimum screen print order is ​24 garments. Our minimum order for embroidery is ​12 pieces.

You can mix and match shirt styles to get a better quantity price break, we just need to know in the beginning which items you would like to purchase so that we can create the artwork appropriately. All garment styles must receive the same print.

We have simplified the pricing process. Screen Printing pricing is based on the print colors per locations, the color of the garment, the style and the number of print locations. Embroidery pricing is based on the style of garment selected, the number of locations to embellish and the total number of stitches to be sewn in the design.

Absolutely. Just send us your school’s mascot and we can insert it into any of our designs.

If you have an idea for a design, please feel free to contact one of our Customer Service Specialists. They will take down your idea and submit it to our graphic design department. You will receive 1 hour of free art time for your design, then be charged $45/hr afterwards.

Our graphic design department turns most designs around in 48-72 hours. If you do not receive an e-mail from one of our Customer Service Specialists within this time, please check your spam folder. If it is not in there, then please contact us at 1-866-476-3111.

There are three ways to place your order with Groggy Dog. Click here to go to forms and download an order form that can be filled out and faxed back to 940-891-4021. Or, you can e-mail or call your assigned Customer Service Specialist.

Most orders ship from our printing facility one week and one day from receipt of your sizes.

Yes, we offer free shipping with all prepaid orders. Orders ship from our facility via UPS.

Yes, we accept school purchase orders. In order to receive free shipping, please submit your purchase order prior to your order shipping from our facility.

You can pay for your order by mailing a check, paying with check by fax, paying with our online bill pay, or by contacting our office and paying with a Visa, MasterCard or AMEX.

Online bill pay allows you to pay for your invoice through Quikbooks by filling out your check information online. Once your order has been entered into our system for production, you will receive an online invoice. At the bottom of the e-mail, you will see a PAY NOW button that allows you to enter your check information. This new system has allowed hundreds of schools take advantage of our “Free Shipping”.

We highly recommend risk-free ordering to schools that do not have a large budget to purchase spiritwear. With our risk free program, we will provide your school with a master pre-book order form that can be copied and sent home with the students. The students select which garments they would like to purchase and what size they need. They return the order form and money back to you prior to the order deadline. Once you have received all of the orders, you log onto our online tally sheet program and enter each students order. The software will tabulate all orders by size, garment style, color and homeroom teacher. Click submit and the order is sent directly to our office for processing. Your order will arrive at your school already folded and bagged by size for easy distribution. Watch our video for more information.

You can view Sample Pre-Book forms here.

Still Have Questions?

You can contact your local Groggy Dog office or contact our corporate office in Denton, TX:

(877) 747-6449

info@groggydogonline.com

logo